Verify the caller identity during a natural conversation
Verification On-the-Go is an advanced voice biometrics tool that verifies customer identity quickly and intuitively by voice.
To use the system, callers must first enroll in the system by calling the contact center and speaking. After a customer speaks for a sufficient number of seconds, the system creates a voiceprint which will be used to authenticate them on their next call. Simply by listening to customers talk with agents, the system scores the recording’s relevance by comparing it with the previously enrolled recorded voiceprints. If the score is high enough to accept the user, the security check is passed.
The software accurately identifies the user without the need for passwords or passphrases. With text-independent voice verification, users can authenticate in seconds without a prompt.
Users don’t want to spend the time and effort dealing with frustrating security steps, but they still want to be certain their identities and data are secure. Voice biometrics software provides a smooth experience while protecting against fraud and identity theft, allowing you to prioritize customer satisfaction without sacrificing safety through voice verification. Real-time authentication offers language, accent, and content independence and integration with CRM, CTI, and workstations.
Real-time speaker verification is the perfect security solution for protecting user identities, boosting customer experience, and increasing the overall efficiency of your business.