AI for Self-Service
KNOVVU VIRTUAL AGENT
Super-Agent at every customer channel
BENEFITS
Serve Customers 24/7
Automate customer service tasks and respond to your customers around the clock without increasing operational costs.
Increase Efficiency
Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues.
Reduce Costs
From our actual customer testimonials, we know that Knovvu Virtual Agent can save an average of 5 FTE (full-time equivalent) agent costs.
KNOVVU TEXT-TO-SPEECH
Elevate your brand with a voice
BENEFITS
Increase Self Service
Our advanced speech synthesis technology delivers human-sounding voices that customers enjoy interacting with. This is the key driver behind increasing self-service rates in customer-facing processes.
Improve Experience
TTS technology is essential for any self-service application, but it has to be the human-like voice for an improved experience. With our 2 decades of expertise, our TTS voices can engage with customers as fluently as a live agent.
Reduce Costs
When customers can interact with systems seamlessly, process automation and self-service rates increase. This means most valuable agent time is saved, and operational costs are lowered.
KNOVVU SPEECH RECOGNITION
Accuracy Rate of >97%
BENEFITS
Increase Self Service
SR technology enables interactions between customers and systems, supporting customers using voice to reach answers and solve problems.
Improve Experience
Whether it’s executing a banking transaction or navigating through a voice-enabled IVR, the experience is elevated because it is fast and effortless.
Reduce Costs
When customers can interact with systems seamlessly, process automation and self-service rates increase. This means most valuable agent time is saved.
