Design & Implementation

Design and Implementation Services for Avaya Aura Enterprise Solutions: Design, Installation, Upgrade, and Custom application development services for Geographic Redundant or single-site deployments.

  • Avaya Communication Manager, Gateways (G430, G450, G650, etc.), IP Desk phones. Avaya Aura System Manager, Session managers, Media servers, Session Border Controllers, AADS, Web Gateway, Multimedia Messaging, presence server, etc.
  • Call Center Elite; ACD, CTI, IVR deployments, and development. AES, Interaction Center, EPM, CMS deployment. Agent CTI desktop and CRM connector development for Elite. ACD monitoring and reporting application using AES. IVR Application development services.
  • Avaya Workspace for Elite or Oceana and Analytics deployments with all channels (Voice, Email, Chat, Social Media, Chatbot). On-premises Social Media Manager solutions and third-party Chatbot engine and connector for Oceana.
  • Workspace custom widgets, screen pops, and custom snapin developments.
  • Analytics Real-time reporting connector for external dashboard systems.
  • Avaya Breeze Server deployment and snapin development using Breeze Server SDKs.
  • Custom mobile and desktop SIP client development supporting fully Secure and Encrypted Voice, Video, Conferencing, Multimedia Messaging, AD Integration, and Apple push services using Breeze Client SDK.
  • Avaya Equinox Conferencing: Team Engagement or Over the Top Deployments.
  • Outbound deployment for POM. Blending configuration with Automated list management, agent monitoring, and reporting. Creating required campaigns, call lists, and strategies on POM.
  • Agent desktop development of outbound systems.
  • Avaya Recording solutions WFO and AWFOS deployments with integration to Oceana, POM, or custom CRM Applications.
  • Addon features deployment like Avaya Callback assist, Avaya mobile video, Avaya Aura Messaging (Voice Mail and Fax), Avaya Control Manager, etc.
  • Avaya Aura deployment on Amazon Web Services.