Design and Implementation Services for Avaya Aura Enterprise Solutions: Design, Installation, Upgrade, and Custom application development services for Geographic Redundant or single-site deployments.
Avaya Communication Manager, Gateways (G430, G450, G650, etc.), IP Desk phones. Avaya Aura System Manager, Session managers, Media servers, Session Border Controllers, AADS, Web Gateway, Multimedia Messaging, presence server, etc.
Call Center Elite; ACD, CTI, IVR deployments, and development. AES, Interaction Center, EPM, CMS deployment. Agent CTI desktop and CRM connector development for Elite. ACD monitoring and reporting application using AES. IVR Application development services.
Avaya Workspace for Elite or Oceana and Analytics deployments with all channels (Voice, Email, Chat, Social Media, Chatbot). On-premises Social Media Manager solutions and third-party Chatbot engine and connector for Oceana.
Workspace custom widgets, screen pops, and custom snapin developments.
Analytics Real-time reporting connector for external dashboard systems.
Avaya Breeze Server deployment and snapin development using Breeze Server SDKs.
Custom mobile and desktop SIP client development supporting fully Secure and Encrypted Voice, Video, Conferencing, Multimedia Messaging, AD Integration, and Apple push services using Breeze Client SDK.
Avaya Equinox Conferencing: Team Engagement or Over the Top Deployments.
Outbound deployment for POM. Blending configuration with Automated list management, agent monitoring, and reporting. Creating required campaigns, call lists, and strategies on POM.
Agent desktop development of outbound systems.
Avaya Recording solutions WFO and AWFOS deployments with integration to Oceana, POM, or custom CRM Applications.
Addon features deployment like Avaya Callback assist, Avaya mobile video, Avaya Aura Messaging (Voice Mail and Fax), Avaya Control Manager, etc.