KNOVVU AUTOMATED QUALITY MANAGEMENT
Streamline Your QM Process
Evaluate 100% of interactions
All customer-agent conversations (call, video, chat) are evaluated according to script adherence, acoustic indicators, and emotional features. So that your contact center’s performance is fully visible.
Improve agent performance
With the ability to see individual scores for every single interaction, you can support your agents with detailed feedback and train them with sample calls from your best agents.
Optimize QM Efforts
Let automation do the heavy lifting for your supervisors so they can focus on their agents. Intelligent Forms, historical scoring, and smart rule creation provide simplicity and efficiency for QM processes.