Deliver a Better Customer Experience

Inbound and Outbound Calls

By leveraging the right Contact Centre software, you can provide a seamless customer experience, cultivate engaged agents and focus on the right KPIs for your business.

Omnichannel Communication

Chats can improve customer service while easing the workload of human agents. We can help you to improve response times, provide consistent customer experiences, manage your operations and help you to be available for their customers 24/7.

Reporting & Performance

The full set of intermediary metrics are available in a dashboard which gives supervisors and agents a clear, real-time view of their performance in these areas over a specified period of time.

Connect to Business Tools

You are only one click away from revolutionizing your business phone system with a single API for scalable, multiparty conversations.

Real Time Dashboards

Watch operations in real time on your Dashboard and Wallboard.See details such as service level, interval table, missed calls, waiting calls and more.

Whisper To Agents
- Send a message to help an agent while they are in a call, without the caller experiencing any disruption.
Live Call Listening
- While agents are talking to customers, the supervisor can listen to the call. This allows for real-time assessment of call quality.
Status Change
- Supervisors can check the number and duration of all incoming and outgoing calls. Track the status of an agent to help them maximize their time.
Instant Messages
- Send call information, messages or links from within the dashboard.
Customize Your Dashboard
- See the key stats that are important for your industry. Drag and drop to create your own custom report.
Campaign Tracking
- Get call details in the form of instant summary reports, so you can track campaigns.

Omni – Channel Customer Service

Single-channel customer service is a thing of the past. Let your customers contact you through any platform you wish!

Omni-channel customer service increases ways for your callers to contact you, meaning more efficient communication and higher customer satisfaction. Take your business online through Omni-channel Contact Centre software.

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