RingCX powered by RingSense AI

AI-first, simple to use and easy to deploy contact center solution

RingSense AI for Agents and Supervisors

  • RingSense AI for Agents and Supervisors

  • Call summaries 1

  • Call transcripts

  • Automated call scoring1

  • Feedback and coaching1

  • Agent notifications1

  • Keyword tracking1

  • Post-call speech analytics1

Virtual Agent

  • IVA, for voice and digital2

Integrations

  • SFDC, Zendesk CRM integrations (Coming soon: Hubspot, Dynamics, ServiceNow)

Core features

  • ACD, IVR, Skills-based routing
  • Voice, video, 20+ digital and social channels

  • Dialer – preview, predictive, progressive2

  • Call recordings
  • Real-time and historical reports
  • Surveys
  • SFDC, Zendesk CRM integrations (Coming soon: Hubspot, Dynamics, ServiceNow)
  • Native integration with RingCentral MVP

Workforce engagement

  • Real-time AI agent assist2

  • Advanced quality management2

  • Performance management2

  • Advanced speech analytics2

  • Workforce management2

  1.  Available via RingSense for CX (Beta)
  2.  Available at an additional charge
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